Policies

Hours  I provide service between 9:00 am and 9:00 pm seven days a week, including all holidays. To contact me, you can either call, text, or email me.

 

Scheduling  You can call, text or email your service request. To ensure availability, please make your request at least two weeks prior to the start of service.

 

Payment  I confirm each service period by email a week prior to my first scheduled visit. Payment is required the first day of service for each service period. I prefer a personal check but will also accept cash or payment in advance via PayPal. I reserve the right to refuse or cancel service for non-payment.

 

Cancellation  If you cancel service less than 48 hours prior to the first scheduled visit for anything other than an emergency situation, you will be charged 50% of payment due for all previously scheduled visits. You also will not be credited for any remaining visits if you return home earlier than expected, unless it's an emergency.

 

Notification  At the conclusion of each service period, please call or email me within 24 hours of your return to let me know that you have arrived home on schedule and that your pets are once again under your care. If I don't hear from you and cannot reach you directly, I may make additional visits to ensure the safety of your pets, and you will be charged accordingly.

 

Key Pick-up/Return  I usually keep two copies my clients' keys on file. However, if you prefer to have your key picked up before and returned after each service period, you will be charged a $10 pick-up/return fee.

 

Holiday Surcharge  A 50% surcharge applies for service provided on most major holidays, including Memorial Day (May), Independence Day (July), Labor Day (September), Thanksgiving Day (November), Christmas Day (December), and New Year's Day (January).

 

Discounts  Service periods lasting 14 days or more qualify for one free visit. Current clients who refer new clients will receive credit for one free visit during their next service period. Seniors (age 65+) or clients who are having financial difficulties may also qualify for a reduced rate.

 

Veterinarian Visits  I encourage you to have your credit card number on file with your veterinarian. If I need to take your pet to the vet and you cannot arrange payment at the time of treatment, you will be responsible for reimbursing me for any and all veterinary bills I may pay on your behalf. You also will be charged for transportation and wait time service.

 

Keys/Lockouts  I take precautions with your keys. They are labeled with a unique ID number that is designed to prevent a third party from easily tracking down where you live and entering your home illegally. When not in use, I keep your keys in a secure location. Also note that if I need to hire a locksmith to gain entry to your premises due to a malfunctioning lock or broken key, you will be billed for the cost of repair or replacement.

 

Security  If I see any evidence that your home or property has been burglarized or vandalized, I will contact both you and the police. If I am unable to contact you directly, and the state of the premises appears unsafe, I reserve the right to make other arrangements for your pets. You will be responsible for all costs incurred.

 

Privacy  I will treat your home with the respect and privacy that I would expect of anyone providing a service in my own home. If I accidentally or inadvertently damage your property while visiting your home, I will file a claim with my liability insurance carrier and negotiate a settlement directly with you.

 

Weather  In the event of severe weather or natural disaster, I will use my best judgment in caring for your pets and your property. However, I cannot be held responsible for problems that are beyond my control, such as a leaking roof, freezing pipes, fallen trees, etc.

 

Pet Behavior Problems  I reserve the right to decline service if your pet displays aggressive behavior. Also, due to the unpredictability of animals, I cannot be held liable for the injury, disappearance, or death of pets with regular access to the outdoors, particularly if they escape confinement due to broken or inadequate doors, windows, or fences.

 

Human Behavior Problems  I reserve the right to decline service if you or anyone with legal access to your property displays inappropriate or aggressive behavior. If so, I will document the incident in writing and provide you with a copy.